Getting Care

MHS GENESIS is Coming Soon!

On Oct. 28, 2023, the Department of Defense’s new electronic health record (EHR), MHS GENESIS, will launch here at the 374th Medical Group. MHS GENESIS will replace TRICARE Online at this facility. 


MHS GENESIS is the new EHR that provides you and your providers with enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families. >>Learn More about MHS GENESIS

What is the MHS GENESIS Patient Portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:
  • View health information, including laboratory and radiology results 
  • Schedule appointments
  • Communicate securely with care team
  • Request prescription renewals
  • Complete intake and screening forms in advance of appointments
  • Access a health library
The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal.

Videos: What is the MHS GENESIS Patient Portal? | MHS GENESIS Patient Portal Registration

How to Prepare for MHS GENESIS

1. Ensure your DEERS information is up-to-date
  • Ensure EMAIL is current
  • Ensure PHONE NUMBER is correct
  • Ensure family members are correct
  • Check all other information
  • Verify current Duty Station
2. Get a DS Logon Account
  • Visit the milConnect website or call 1-800-538-9552 if you have questions
3. Get military-specific appointments (flight-physicals / pre-deployment & end-of-service physicals) well in advance of Go-Live
4. Get Pharmacy REFILLS for a longer duration (60-90-120 day supply – if permitted)

Benefits of MHS GENESIS

One Integrated EHR System

  • From basic training to retirement, and into the VA – it’s the same record
  • Records travel to next duty station (no more paper records)
  • Same EHR with all services and at all bases
  • Access to Joint Health Information Exchanges (sharing of medical information with select civilian providers)

Patient Portal

  • 24/7 Access to your Electronic Health Record
  • Exchange Secure Messaging with your care team
  • Pharmacy Renewals
  • Make On-Line Appointments
  • View laboratory and test results
  • Fill out forms on Clipboard
  • Research health information on Health Library

Joint Health Information Exchanges

Joint Longitudinal Viewer 

  • Provides access to legacy medical documents for providers
  • Gives providers a faster and more complete understanding of a beneficiaries’ health history
  • For more information about JLV, see these Frequently Asked Questions and article

Impacts to Patient Care

These are the challenges we’ll face until we get back to our baseline (estimated 1 month)


  • Duration of patient / provider consults may be longer
  • Less appointments available
  • Less military-specific appointments (flight-physicals / pre-deployment & end-of-service physicals)


  • Longer wait times

Patient Portal

  • Requesting refills is not a feature; however, refills can still be called in by phone

How we’re mitigating the impacts of the transition for our patients:

Over the years as MHS GENESIS has deployed across the Military Health System, each wave deployment has been smoother than the last. During the first few weeks leading up to and after Go-Live, we’ll have a comprehensive support staff on site. 
  • Integration architects who have been on the project for 6+ years and gone through several Go-Lives will be along  side us. 
  • 30+ medics visiting from bases who have been using MHS GENESIS at their home stations for years to be our over-the-shoulder help as we become proficient with the new system. 
  • We’re also sending a team of Yokota medics to a base already using MHS GENESIS so they can get hands-on experience with real patients prior to Go-Live.
Clinics will have their first official day of scheduled patient care on October 30 (Monday).  On the Saturday before, our medics will have a Soft Go-Live to ensure everything is running smoothly and make any final adjustments.
To help with access, appointments will be added on Saturdays in November.
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