Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Contact Us

Phone

Appointment Line: DSN 315-225-8864

Cell: +81 42 552 2511, ext. 58864

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.

Location

374th Medical Group, Unit 5071
Yokota Air Base
APO AP 96328-5071, Japan

Patient Advocate

Email: usaf.yokota.374-mdg.mbx.patient-advocate-group@health.mil
Phone: DSN 315-225-2489

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone Number: DSN 315-225-6474

Interactive Customer Evaluation

https://ice.disa.mil/index.cfm?fa=service_provider_list&site_id=97&service_category_id=11&dep=*DoD

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610 or by submitting a concern or complaint online.

Don't forget to keep your family's information up to date in DEERS!