Health Services

Case Management

 

Why Would I Need Case Management? 

 
The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources. 
 
Case management can help by: 

• Coordinating your care. 
• Assessing, planning, and facilitating services for you. 
• Evaluating your options. 
• Advocating on your behalf. 

 
You or your family member may need case management if you have: 

• Instability with chronic health problems 
• A serious terminal illness 
• An increased need for different provider specialties due to multiple diseases or conditions 
• A need for more support and education during a critical period 

Who are Case Managers? 


Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need 
 
They can help: 

• Provide advocacy, support, and education 
• Reduce burden and streamline appropriate utilization of care 
• Partner with members of your healthcare team to assist in coordination of your healthcare needs 
• Monitoring for progress and desired outcomes 
 

Disease Management

Provides comprehensive disease management services, applying and promoting health promotion and wellness concepts to assigned patient and those identified for disease management.

Utilization Management

Prospectively and retrospectively identify indicators of ineffective or inefficient delivery of care.

Aeromedical Evacuation (AE) Case Management

Coordinates care with CONUS facilities, AE team and Theater Patient Movement Requirements Center (TPMRC).

Host Nation Case Management

Bilingual ambassador who coordinates care with Japanese medical teams.

Exceptional Family Member Program (EFMP)

Identifies and manages medical needs of the sponsor's family.

Contact Us

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.

Closures

Closed weekends, holidays, and for training the third Thursday morning of each month

Don't forget to keep your family's information up to date in DEERS!