Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Back Pain

Most back pain will go away in a few weeks without treatment.  

 Patient info and self-care advice:

  • First, it's important to understand back pain
  •  Escape fear-avoidance behaviors and stay active
  •  See the Rx3 resources to see what exercises, mobility and stretches could help
  •  You can apply heat or cold to the area that hurts; but sometimes, it’s a sign of a problem
  • Talk to your supervisor; explain you've injured yourself and ask for a short reprieve from activities that hurt you
  • Over the counter medications are not recommended as a first line action. If Rx3 resources aren't effective, you can pick up medications directly from the MDG pharmacy without an appointment

Send your PCM a MHS GENESIS Patient Portal Message or visit Urgent Care if you have:

  • Constant pain or pain not improved after two weeks
  • Pain that spreads down one or both legs, especially if it goes past your knee
  • Pain with weakness, numbness, or tingling in one or both legs
  • Pain plus unexplained weight loss
  • Pain with swelling or redness on your back
  • Pain with a fever
  • Upcoming deployment or PCS within 1-2 months

Contact Us

Don't forget to keep your family's information up to date in DEERS!